August 20th, 2008 chris
There are five benefits that your organization will get from ITIL
- The IT organization develops a clearer structure, becomes more efficient, and more focused on the corporate objectives.
- The IT organization is more in control of the infrastructure and services it has responsibilities for, and changes become easier to manage.
- An effective process structure provides a framework for the effective outsorcing of elements of the IT services.
- Following the ITIL best practices encourages a cultural change towards providing service, and supports the introduction of quality management systems based on the ISO 9000 series or on BS15000.
- ITIL provides a coherent frame of reference for internal communication and communication with suppliers, and for the standardization and identification of procedures.
Posted in ITIL
August 20th, 2008 chris
There are three benefits that your customer will get from ITIL
- The provision of IT services becomes more customer-focused and agreements about service quality improve the relationship.
- The services are described better, in customer language, and in more appropriate detail.
- The quality, availability, reliability and cost of the services are managed better.
Posted in ITIL
August 20th, 2008 chris
The IT Infrastructure Library (ITIL) was developed in recognition of the fact that organizations are becoming increasingly dependent on IT to fulfill their corporate objectives. This increasing dependence has resulted in a growing need for IT services of a quality corresponding to the objectives of the business, and which meet the requirements and expectations of the customer. Over the years, the emphasis has shifted from the development of IT applications to the management of it services. An IT application only contributes to realizing corporate objectives if the system is available to users and, in the event of fault or necessary modifications, it is supported by maintenance and operational management.
Posted in ITIL