A Library in the Information Age - ITIL
The IT Infrastructure Library (ITIL) was developed in recognition of the fact that organizations are becoming increasingly dependent on IT to fulfill their corporate objectives. This increasing dependence has resulted in a growing need for IT services of a quality corresponding to the objectives of the business, and which meet the requirements and expectations of the customer. Over the years, the emphasis has shifted from the development of IT applications to the management of it services. An IT application only contributes to realizing corporate objectives if the system is available to users and, in the event of fault or necessary modifications, it is supported by maintenance and operational management.