There are three benefits that your customer will get from ITIL

1. The provision of IT services becomes more customer-focused and agreements about service quality improve the relationship.
2. The services are described better, in customer language, and in more appropriate detail.
3. The quality, availability, reliability and cost of the services are managed better.

This entry was posted on Wednesday, August 20th, 2008 at 5:22 am and is filed under ITIL.