EXIN and ISEB
The Dutch foundation “Exameninstituut voor Informatica” (EXIN) and the UK “Information Systems Examination Board” (ISEB) jointly developed a professional certification system for IT Service Management (ITSM). This was done in cooperation with the OGC and ITSMF. EXIN and ISEB cooperate to offer a full range of ITSM qualifications at three levels:
- Foundation Certificate in IT Service Management
- Prctitioner Certificate in IT Service Management
- Manager Certificate in IT Service Management
The certification system is based on the requirements for effectively fulfilling the relevant role within an IT organization. To date, Foundation Certificates have been awarded to over 250,000 IT professionals in more than 100 countries.
The Foundation Certificate is intended for all personnel who have to be aware of the major activities in IT service support and delivery, and the relationships between them. The practitioner Certificate is aimed at the practical level of how to perform a specific ITIL process and the tasks within that process.
The Manager Certificate is intended for those who are required to control all the ITSM processes, to advise on the structure and optimization of the processes, and to implement them in a way that meets the business needs of the organization.