Information Technology Service Management Forum
The information Technology Service Management Forum (ITSMF), originally known as the Information Technology Infrastructure Management Forum (ITIMF), is the only internationally recognized and independent user group dedicated to IT Service Management. It is owned and operated solely by its membership. The ITSMF is a major influence and contributor to Industry Best Practice and Standards worldwide.
The first chapter of ITSMF was set up in the UK in 1991. The Dutch ITSMF (ITSMF The Netherlands) was the next chapter, set up in November 1993. There are now ITSMF chapters in more than 30 countries over the world, whcih cooperate in ITSMF International, and new chapters of ITSMF are emerging every year.
ITSMF chapters promote the exchange of information and experience which enables IT organizations to improve the services they provide. They organize seminars, conferences, special subject evenings, and other events about current IT Service Management subjects. They also publish newsletters and operate a website for information sharing. Task forces also contribute to the development of ITIL.