Professional, Intermediate, Novice User Guide for all of Us

Office of Government Commerce

ITIL is UK Crown Copyright and was originally created by CCTA. CCTA was the Central Computer and Telecommunications Agency of the UK government. On 1 April 2001 the CCTA ceased to be an organization in its own right and became part of the OGC (Office of Government Commerce), which is an office of the UK Treasury and now the new owner of ITIL. The objective of the OGC is to help UK government to achieve best value for money in all its commercial relationships, through the use of best pratices. “OGC aims to modernize procurement in government, and deliver substantial value for money improvements.” The OGC promotes the use of “best pratices” in many areas. The OGC publishes several series of best practice material written by UK and international experts from a range of public and private sector user and vendor organizations.

OGC’s ITIL is a coherent set of clear, thorough and proven best practices to provide efficient and effective IT services.