There are five benefits that your organization will get from ITIL

1. The IT organization develops a clearer structure, becomes more efficient, and more focused on the corporate objectives.
2. The IT organization is more in control of the infrastructure and services it has responsibilities for, and changes become easier to manage.
3. An effective process structure provides a framework for the effective outsorcing of elements of the IT services.
4. Following the ITIL best practices encourages a cultural change towards providing service, and supports the introduction of quality management systems based on the ISO 9000 series or on BS15000.
5. ITIL provides a coherent frame of reference for internal communication and communication with suppliers, and for the standardization and identification of procedures.

This entry was posted on Wednesday, August 20th, 2008 at 5:34 am and is filed under ITIL.